Frequently Asked Questions
Something You Might Want to Know
🛋️ Products
What type of bulbs do your lamps use?
Most of our lamps work with E26 or LED bulbs — the kind you can easily find and love. We always list the bulb type on each product page so you’ll know exactly what you need before it arrives.
Are the bulbs included with the lamp?
Many of our lamps come ready to glow, with bulbs included. If not, we’ll let you know right on the product page.
Do your lamps work with smart home devices or dimmers?
Some of our designs can be paired with dimmer switches or smart bulbs — perfect for creating just the right vibe. You'll find details on each lamp’s page if compatibility is an option.
What materials are your lamps made from?
We choose materials we’d want in our own home — warm woods, soft fabrics, glass that catches light just right. You'll find specific materials on esch product page.
How do I clean and care for my lamp?
Just a gentle dusting is all it takes. Use a soft cloth, dry or barely damp, and skip the harsh cleaners. Our lamps don’t need much to stay beautiful.
Are the shades replaceable or customizable?
Some shades are removable, and we’ll note that if so. While we don’t offer custom pieces right now, feel free to reach out — we’re always happy to help you make it your own.
Do your lamps come fully assembled?
Almost! Most of our lamps need just a few easy steps. We keep the setup simple so you can start enjoying it right away.
🛒 Orders
How can I place an order?
Just click on the piece you love, add it to your cart, and we’ll walk you through the rest. If you run into any questions, we’re always just an email away at serivce@homiraglow.com.
Can I make changes to my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to help make changes. The sooner you reach out, the more likely we can catch it in time.
How do I cancel an order?
Yes, just get in touch quickly before it ships. We understand — sometimes plans shift, and we’re here to help.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal and Apple Pay. Everything’s secure, simple, and safe.
Will I receive an order confirmation?
Yes — as soon as your order is placed, you’ll get an email with all the details. It’s like a warm little note saying “Your lamp is on its way!”
Do you offer gift wrapping or gift messages?
We’re not offering gift wrapping yet.
🚚 Shipping
Do you offer free shipping?
Yes — most orders in the 48 contiguous U.S. states ship for free. It’s our way of making your home feel even more inviting, without added costs.
How long will it take to receive my order?
Most orders ship out within 2–3 business days, and standard shipping usually takes 5–7 days after that. We’ll send tracking info as soon as it’s on the way.
Do you ship outside the United States?
Not yet — for now, we only ship within the 48 contiguous states. But who knows what the future holds?
Can I track my shipment?
Once your order ships, we’ll email you a tracking link. You can follow your lamp’s journey — all the way to your doorstep.
What shipping carriers do you use?
We work with dependable carriers like UPS, FedEx, and USPS — people we trust to deliver your lamp safely.
Do you offer expedited shipping?
At the moment, we don’t offer expedited shipping — we focus on delivering every order with care and consistency. We promise to get your lamp to you as soon as possible, and we’ll keep you updated every step of the way. Thank you for your patience as we prepare your new glow.
What should I do if my lamp arrives damaged?
We pack each item with care, but if anything’s wrong when it arrives, we’re truly sorry — and we’ll fix it. Your return or exchange will be handled quickly and at no cost to you.
💛 Service & Support
What is your return and exchange policy?
We get it — sometimes things don’t feel quite right. You can return most items within 30 days. For the detail, please view our Return & Refund policy
How do I start a return?
It’s easy — just email us with your order number and reason for return. We’ll walk you through it gently and clearly.
When will I receive my refund?
Once we receive your return and inspect it, refunds typically take 7–14 business days to show up — though your bank may vary a bit.
What if I receive the wrong item?
Oops — we’ll make it right! Just send us a photo and your order info, and we’ll send the correct piece out right away.
How can I contact your customer support team?
You can reach us by email or through our website contact form. We’re a small, heartfelt team — and we reply personally to every message.
